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PLEASE READ BEFORE PROCEEDING! 

DUE TO THE HIGH VOLUME OF PATIENT PORTAL MESSAGES WE HAVE BEEN RECEIVING PLEASE READ THE FOLLOWING BEFORE SENDING A PORTAL. WE ARE WORKING EXTREMELY HARD TO TAKE CARE OF ALL OF OUR PATIENTS BUT PLEASE BE AWARE THAT THE PATIENTS BEING SEEN IN OFFICE TAKE PRIORITY. TYPICAL RESPONSE TIME FOR PORTAL MESSAGES IS 48 BUSINESS HOURS.

IF YOU ARE SENDING A MESSAGE ABOUT A PRESCRIPTION REFILL, PLEASE KNOW THAT THE REFILL TURN AROUND TIME ON A NON-CONTROLLED SUBSTANCE IS 48 HOURS. IF YOU ARE REQUESTING A MEDICATION REFILL ON A CONTROLLED SUBSTANCE, REFILL TURN AROUND TIME MAY BE UP TO 7 DAYS. PLEASE REQUEST REFILLS STRAIGHT THROUGH THE PORTAL RATHER THAN THROUGH YOUR PHARMACY TO SAVE TIME AND HEADACHE FOR EVERYONE.
 

IF YOU ARE SENDING A MESSAGE TO YOUR PROVIDER THAT IS NOT A MEDICATION REFILL REQUEST, APPOINTMENT REQUEST OR CHANGE, SUPPLEMENT REQUEST, TREATMENT PLAN CLARIFICATION FROM A RECENT VISIT, IS NOT DIRECTLY RELATED TO A RECENT APPOINTMENT, AND INVOLVES NEW SYMPTOMS OR IS A REQUEST FOR TREATMENT, YOU WILL MOST LIKELY BE RECEIVING A CALL FROM OUR STAFF TO SCHEDULE AN APPOINTMENT AS PROVIDERS DO NOT HAVE THE TIME BUILT INTO THEIR SCHEDULES TO ANSWER THE LARGE VOLUME OF PORTAL MESSAGES THEY ARE RECEIVING WITH THESE REQUESTS DAILY. 

THANK YOU FOR YOUR UNDERSTANDING!

THE ENCOMPASS TEAM

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For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

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Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

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