Please take the time to read our updated portal policy prior to sending your message!

1.We want to continue to utilize the patient portal as a means for communication with our patients and as an avenue to request medications and supplement refills, clarification of treatment plans, lab values, and to request office visits. However, it is very important that you are aware that the purpose of the portal IS NOT to serve as means of ongoing communication with your provider and/or staff to either avoid an appointment, ask multiple questions about new or recurrent symptoms, or to request medications for new symptoms as this becomes very time consuming and takes us away from the patients that we are caring for in the office. We ask for the sake of our work load that you use common sense and courtesy when making portal requests (If you would not reasonably ask this of another health care provider, then should you be asking it here?). MOST IMPORTANTLY, due to the extremely large volume of portal messages that we receive daily for the above reasons; effective July 1st, 2020, if your portal message is sent with the expectation that you get a response from Erin Files (is a request for new medical advice or a new prescription or prescription that you have not been actively taking or prescribed recently) then you will incur a fee for a 15 minute office visit in order for her to be able to schedule time to address your needs properly as this is and should be reasonably considered an office visit. 

We do LOVE hearing updates about how you are doing and absolutely don't mind quick and easy yes or no questions and these things are ABSOLUTELY what the portal is for. Please keep these things coming here!

2.All controlled substance refills such as pain medications, stimulants, sleep aids, anxiety medications and TESTOSTERONE now require a 7 day refill turn around time due to changes in DEA regulations which went into effect January 1st of 2020. Multiple emails have been sent through Constant Contact however we have had many patients continue to report that they are unaware of this policy. Please understand that this change in the law has had a huge impact on the work load of all health care providers and this additional time is mandatory to safely and effectively take care of your requests. Calling and requesting that we speed this up for you WILL NOT MAKE THIS HAPPEN ANY FASTER.  If you do not currently receive our emails we will happily add you to our email list so that you can stay in the loop and stay up to date on all of our current specials, office updates, policies, and changes in the schedule. We are sorry for any inconvenience that this may cause and hope that planning ahead will prevent any issues in the future. 

3. This is NOT the place to request a NEW medication or discuss a request for a medication for a NEW problem. If you have a new problem or would like a new medication, then we ask that you request an appointment for this purpose and refer back to our updated patient portal policy. 

4. For all non-controlled medication refills, please allow a 48 (business) hour turn around time once you have submitted your request. We do also ask that you understand that requests are fulfilled as they come in. It is always better that you request your refills directly via the portal rather than through your pharmacy as this is the only way that we can absolutely guarantee you that the request has been received. We do always ask that you are very specific when requesting a refill as to which pharmacy the prescription needs to be sent to. Failure to do so may result in additional time getting your refills taken care of. 

5. Please do not EVER send your medication refill requests (or any requests for that matter) to your provider or staff's personal social media pages. They WILL NOT BE ANSWERED via this route. Not only is this a potential violation of your privacy as it is not a HIPAA compliant platform but it is most definitely a violation of ours and while we love serving you here, we also love serving our families at home and ask that you allow us to keep the two separate. 

We absolutey love serving our patients and want to thank you for choosing us for your healthcare needs. We hope that you have a wonderful week!

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